Ask any professional advertising or marketing person what is the single most effective and least expensive form of advertising and I’ll bet the answer will be, “Word of Mouth.” Take a look at this photo. I took it five years ago in the Pacific Parlour Car on Amtrak’s Coast Starlight. My brother-in-law and I were…
When it comes to the decision to take the Pacific Parlour Cars out of service, it’s pretty clear that the decision-makers at Amtrak have what they believe to be valid reasons and they aren’t going to change their minds. Like you, however, I simply would like my concerns to reach someone with authority at…
I have heard from a couple of readers who had been told that the powers-that-be at Amtrak had changed their minds and the Pacific Parlour Cars had been granted a reprieve, albeit a temporary one … through this calendar year. I regret to say, that is not the case. In fact, if you try…
I continue to get emails and comments from people expressing anger and frustration over Amtrak’s announcement that the Pacific Parlour Cars will be permanently removed from service during the first week of February. A common theme runs through all of them: when it comes to the parlour cars, Amtrak decision-makers just don’t get it….