On the way home from my recent trip to France and the U.K., I took Amtrak’s Lake Shore Limited from Boston to Chicago, where I spent the night. The next afternoon I boarded the California Zephyr for that wonderful ride to the West Coast. I was looking forward to seeing the Cubs play the…
Amtrak has just opened its brand new Metropolitan Lounge in Chicago’s Union Station. There is no doubt that a newer and much larger facility has been needed for years. With several long-distance trains departing every day within a few hours of each other, the old facility was badly overtaxed. The new Metropolitan Lounge is…
It’s big news, especially for long-distance train travelers: Amtrak is commiting $12 Million to rehab Union Station in Chicago. First of all, this is one of our country’s great railway stations and I clearly remember the first time I walked in to the station’s Great Hall, probably 25 years ago. My immediate reaction…
Enlightened managers of successful companies know that their employees make the difference between success and failure. That’s certainly true of Amtrak. Finding a good attendant assigned to your sleeping car is pretty much the norm these days … and the dining car staffs, too. If things do go wrong, it’s almost always because a crew…