On the way home from my recent trip to France and the U.K., I took Amtrak’s Lake Shore Limited from Boston to Chicago, where I spent the night. The next...

Amtrak has just opened its brand new Metropolitan Lounge in Chicago’s Union Station. There is no doubt that a newer and much larger facility has been needed for years. With...

  It’s big news, especially for long-distance train travelers: Amtrak is commiting $12 Million to rehab Union Station in Chicago.   First of all, this is one of our country’s...

Enlightened managers of successful companies know that their employees make the difference between success and failure. That’s certainly true of Amtrak. Finding a good attendant assigned to your sleeping car...

Sunday night one week ago, I was in Amtrak’s Metropolitan Lounge in Chicago’s Union Station waiting to board the Lake Shore Limited, when the following announcement came over the room’s...