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Hello, Amtrak? Is Anybody Home?

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This is the Amtrak station in Prince, West Virginia, a stop on the Cardinal’s route. Only a few hundred people live in Prince, but the station serves a number of surrounding towns, among others the city of Beckley, the county seat of Raleigh County.
 
Several years ago, a grassroots campaign was begun by the local residents to raise money for refurbishing the Amtrak station. It was four or five years before any construction was begun and the project is still moving slowly, but there has been real progress.
 
Then, with virtually no warning, the Prince station became the latest casualty in Amtrak’s ongoing effort to cut costs. There is no longer an Amtrak employee—a station agent—to sell tickets, to handle checked baggage, to help elderly people on and off the train, and to answer questions from passengers or from people waiting for relatives on an incoming train.
 
So what do the local residents think of that? Not much. Here are some excerpts from an email I received from a woman who lives in the area and has traveled on the Cardinal frequently and for many years:
 

“This was a HORRIBLE move on Amtrak’s part … I was at the station two times last week, I was ready to cry, it looked horrible, a window was broken out in the door on the platform side, there was trash everywhere, people were so confused and had NO idea that no one was there, and there were no restrooms, even the portable ones were locked. I picked up the trash.
 
“… I talked to one of the conductors, he said it was really making it hard for them. … His words to me were, “We have no idea why they did this, if you or anyone else could get this station re-opened, that would be wonderful.”
 
Two people were inside the station … asking where they could check their bags and two more who wanted to buy tickets, I told them they could ask the conductors if they had any room, and buy them on the train but the office wasn’t opened anymore, and there was no more checked baggage… They were all VERY unhappy, and the two with no tickets did NOT get on the train.”

 
The truth is, average ordinary people aren’t asking for a lot. But they do want safe, reliable and affordable public transportation. The National Association of Railroad Passengers agrees and, furthermore, says a modern, extensive national system of passenger trains is not only feasible, it is essential.
 
And the anti-rail politicians? The people in Congress and at the state and local levels who are trying to kill Amtrak one small station at a time? What about them? Simple: Use the power of the ballot and boot their sorry asses out.

One Comment

  1. Of course I don’t know the specific reasons why certain stations close; I’m sure in most cases it has to do with passenger volume.

    Anyway, in my corner of the world, it seems like stations without agents are still doing OK. On the Southwest Chief route, the busiest station in Kansas, Newton (Wichita) does not have an agent on weekends and I haven’t noticed any problems when I’ve
    been traveling. I also don’t remember any overflowing trash problems or broken windows – and I don’t know if the caretaker who came in during train hours was a volunteer or paid worker who also had custodial duties.

    Further west, I think the Lamar, Colorado, station may indeed use volunteers although I guess I’m not sure.

    And two stations east of Newton, in Lawrence – home of the University of Kansas – they have just a caretaker and no ticket agent. That situation also seems to be working OK.

    Now, if any of the money Amtrak saves by not having well-paid and unionized full time employees at certain locations, it would not hurt my feelings if some of the savings could go to restoring newspapers, juice, and ice in the sleepers, and bringing back that great multi-layer devils food cake I remember from about ten years ago on the dining car menu.

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