But It Was Just A LITTLE Screw-Up!
A couple of days ago, a mom in Boston paid the extra fee to have Continental Airlines employees look after her 10-year-old daughter who was flying by herself on a flight to Cleveland for a visit with her grandparents. It all went off without a hitch … except for one small detail: the Continental people put the kid on a flight to Newark by mistake.
It took a while, but everything was finally sorted out. Continental flew the kid to the right city and, to make amends — Are you ready? — offered to refund the extra Unaccompanied Minor Fee.
I wonder how much more that “gesture” is gonna cost the airline when the lawyer for the kid’s parents gets through with them!