In the twenty-plus years I spent in Honolulu running an advertising agency, we were blessed with some wonderful clients. The good ones knew how hard we were working for them, so they listened to what we were saying, and usually accepted our recommendations. Difficult clients think nothing of wasting your time, then complaining about having…
Did you know that it is not uncommon for companies in the travel business—and that includes airlines, cruise lines, hotels, rental car companies, and all the rest—to blacklist customers who complain too often or too heatedly? I sure didn’t. But, according to travel ombudsman, Christopher Elliot, blacklisting is becoming more common as travelers become…
Until I quit working and moved to Maui, I owned and ran a mid-sized advertising agency in Honolulu. I had a partner for most of those 20-plus years and Alan and I had an excellent relationship for the entire time we were together. The advertising business can be challenging and stressful, but it’s just…
I’m in Honolulu tonight. There’s a gathering tomorrow of a lot of old agency people — meaning advertising agency people — and I flew over from Maui to attend the luncheon. It will be fun: lots of old friends, most all retired by now, but all of us were here, doing what we enjoyed ……