In the twenty-plus years I spent in Honolulu running an advertising agency, we were blessed with some wonderful clients. The good ones knew how hard we were working for them,...

Did you know that it is not uncommon for companies in the travel business—and that includes airlines, cruise lines, hotels, rental car companies, and all the rest—to blacklist customers who...

Until I quit working and moved to Maui, I owned and ran a mid-sized advertising agency in Honolulu. I had a partner for most of those 20-plus years and Alan...

I’m in Honolulu tonight. There’s a gathering tomorrow of a lot of old agency people — meaning advertising agency people — and I flew over from Maui to attend the...