Enlightened managers of successful companies know that their employees make the difference between success and failure. That’s certainly true of Amtrak. Finding a good attendant assigned to your sleeping car...

Sunday night one week ago, I was in Amtrak’s Metropolitan Lounge in Chicago’s Union Station waiting to board the Lake Shore Limited, when the following announcement came over the room’s...

During the Golden Age of train travel, Chicago’s Union Station was America’s most important rail hub, with passengers from almost everywhere connecting with trains going to just about anywhere. The...