Marketing people worry constantly about the image of the product or service they’re offering to the public. Every visual—from the corporate logo to the format and fonts used on routine...
Reuters news service has a story out today that includes a shocking number: so far this year, delays in security lines have caused 70,000 American Airlines passengers to miss their...
It wasn’t that long ago that flying was actually fun. But these days, more and more Americans are saying they hate to fly and there are multiple reasons for that....
I keep reading articles about how loyalty programs in the travel industry have become rip-offs. But doesn’t that depend on how you use them? I’ve been in the American Airlines...