I keep reading articles about how loyalty programs in the travel industry have become rip-offs. But doesn’t that depend on how you use them? I’ve been in the American Airlines...

Response from American Airlines. The answer is “C”. They have given me 5,000 Aadvantage miles as a gesture of good will and, as my late father-in-law was wont to say,...

A few days ago, I sent the following email to Customer Relations at American Airlines:   * * * Good morning, I’m a fairly loyal customer and I’ve been a...

I’ve been a member of the American Airlines Aadvantage program for something like 25 years. I originally chose American because they have always had a serious presence here in Hawaii....