I have mentioned The Man in Seat 61 here on previous occasions. His name is Mark Smith and he’s the person behind what I consider to be THE definitive website...
For almost 20 years, Robert Crandall was top dog at American Airlines where he was not exactly what you would call a “sweetheart” of a boss. In fact, the American...
We all know that Amtrak has been under relentless pressure to reduce costs. In particular, their food service operation has been targeted by Congressman John Mica (R-Florida), who continues to...
As a general rule, it’s not a good idea to nickel-and-dime your best customers. Most of them will notice that your product or service ain’t what it usta be. But...