Some months ago, CSX found itself with a new boss when Hunter Harrison became President and CEO of the railroad. Shortly after assuming control, in a performance worthy of Gordon...

I regularly look at a number of blogs and columns on the general subject of travel. It will come as no surprise that over the past year or two, a...

I frequently get emails from many of you and I enjoy and appreciate your comments. The other day I heard from a regular here and in addition to a brief...

If you spend any time at all reading columns by consumer advocates working with travel industry issues, you soon become aware that rental car companies are a major source of...

Just when you think the loonies in the U.S. House have reached bottom, they surprise us and take things down another couple of notches.   Oh, sure . . ....

I have mentioned The Man in Seat 61 here on previous occasions. His name is Mark Smith and he’s the person behind what I consider to be THE definitive website...

For almost 20 years, Robert Crandall was top dog at American Airlines where he was not exactly what you would call a “sweetheart” of a boss. In fact, the American...

We all know that Amtrak has been under relentless pressure to reduce costs. In particular, their food service operation has been targeted by Congressman John Mica (R-Florida), who continues to...

As a general rule, it’s not a good idea to nickel-and-dime your best customers. Most of them will notice that your product or service ain’t what it usta be. But...

One of the frustrating aspects of NARP’s passenger rail advocacy is coming up against those influential members of Congress who are anti-Amtrak as a matter of political philosophy or ideology....