As I write this, my wife is in the kitchen helping our 10-year-old granddaughter make Christmas cookies. As they work, they’re listening to music from the original Star Wars movie....

Some months ago, CSX found itself with a new boss when Hunter Harrison became President and CEO of the railroad. Shortly after assuming control, in a performance worthy of Gordon...

I regularly look at a number of blogs and columns on the general subject of travel. It will come as no surprise that over the past year or two, a...

I frequently get emails from many of you and I enjoy and appreciate your comments. The other day I heard from a regular here and in addition to a brief...

If you spend any time at all reading columns by consumer advocates working with travel industry issues, you soon become aware that rental car companies are a major source of...

Just when you think the loonies in the U.S. House have reached bottom, they surprise us and take things down another couple of notches.   Oh, sure . . ....

I have mentioned The Man in Seat 61 here on previous occasions. His name is Mark Smith and he’s the person behind what I consider to be THE definitive website...

For almost 20 years, Robert Crandall was top dog at American Airlines where he was not exactly what you would call a “sweetheart” of a boss. In fact, the American...

We all know that Amtrak has been under relentless pressure to reduce costs. In particular, their food service operation has been targeted by Congressman John Mica (R-Florida), who continues to...

As a general rule, it’s not a good idea to nickel-and-dime your best customers. Most of them will notice that your product or service ain’t what it usta be. But...