We continue to hear people say that Amtrak should be making a profit. Some of that talk comes from the uninformed, but mostly it’s from Republicans in Congress, and that’s...
Beautifully timed with yesterday’s post, Amtrak has just announced that we can now “Experience the beauty of Business class on the Coast Starlight.” (Who writes that stuff??) According to...
As regulars here know, the Coast Starlight is my favorite of all the Amtrak long-distance trains. It’s a very scenic ride between Los Angeles and Seattle, of course, but that...
As a general rule, it’s not a good idea to nickel-and-dime your best customers. Most of them will notice that your product or service ain’t what it usta be. But...